Resfab Privacy Policy
Resfab Equipment Inc. (“Resfab“) values your privacy and the protection of your personal information.
When you provide us with personal information through our resfab.com website or through equipment connected to our software solution, we presume that you consent to such information being handled in the manner described in this policy.
What is the scope of the policy?
This policy applies to you. It describes how we collect, use, disclose and protect your personal information when you provide it to us on our resfab.com website or collect it through equipment connected to our software solution. This policy also contains information about how you can exercise your rights, for example, to access your personal information or have it corrected.
The website and our software solution may contain links to other websites or resources operated by third parties. When you click on these links, you will be redirected to a website or resource that may collect personal information about you. Such sites and resources are governed by the policies of said third parties and Resfab assumes no responsibility for them.
How do we collect your personal information?
We collect your personal information when you:
- browse our website;
- provide it to us on our website, for example using one of the forms in the “Product Support” tab;
- communicate with us by telephone, email, social media, in person or by other means;
- provide it when you use equipment connected to our software solution.
What categories of personal information do we collect and why?
| What categories? | Why? |
|---|---|
| Automatically, when browsing our website | |
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| We use cookies in the manner and for the purposes described above. | |
| When requesting information about a product or service | |
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| When using equipment connected to our software solution | |
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The personal information listed is not necessarily exhaustive. They are examples provided so you can better understand how we use the personal information that you provide.
How do we obtain your consent?
How we obtain your consent (meaning by which method) depends on the circumstances.
- Sometimes we ask for your consent explicitly. However, consent may also be implied, meaning it can be inferred from your inaction or the circumstances.
- If we want to use your personal information for a purpose not specified to you at the time of collection or not provided for by law, we will obtain your consent once again.
Who do we share your personal information with?
We may share your personal information with other organizations such as our service providers, for the sole purposes listed in the What categories personal information do we collect and why? section.
In this case, we will endeavour to protect the personal information disclosed through written agreements and commitments, requiring these organizations to adopt privacy practices and safeguards that meet our expectations.
| Third party category | What they do for us |
|---|---|
| Service providers (as well as their own service providers) | We may engage service providers to perform services on our behalf. Categories of service providers accessing or processing your personal information include those used to make our software solution available to you and to host our website. |
How long do we store your personal information?
We will store your personal information for as long as necessary to fulfill the purposes set out in this policy, unless the law or exceptional circumstances require us to store it for longer. This could be the case, for example, in the event of litigation.
Where do we store your personal information?
We currently store your personal information on our servers in Canada and the United States and use service providers located in these countries.
If we transfer personal information outside of Quebec or the United States, where privacy laws may differ, we will ensure that your personal information has a level of protection equivalent to the level of protection provided in Quebec or the United States, whichever is the strictest in the circumstances, through means such as contractual measures.
How do we protect your personal information?
We have adequate procedures and security measures in place to ensure the protection of your personal information, whether stored on our servers or with one of our service providers.
However, no safety measures are absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security or accuracy of the information you have provided to us has been compromised), please contact us immediately at the address provided in the How to contact us? section.
What rights do you have regarding your personal information?
Depending on the applicable laws, you may have certain rights regarding your personal information, including:
| Access, correct or delete your information | Withdraw your consent |
|---|---|
You may request access to and obtain a copy of the personal information we hold about you. If any personal information about you is inaccurate, incomplete or equivocal, or if its collection, disclosure or retention is not authorized by law, you may request that it be rectified. If any personal information is expired or obsolete or if the law permits it, you can ask us to delete it. | You may request to withdraw your consent to our use or transfer of your personal information. In most cases, the withdrawal of your consent means that we will no longer be able to respond to your request or provide you with the requested service. Alternatively, we will inform you of the consequences of your request in our response. |
To exercise your rights, please send a written request to our Privacy Officer at the contact details provided in the How to contact us? section. We may ask you to provide proof of identity before responding to your request. This identifying information will only be used for this purpose.
How to contact us?
You may direct any inquiries, questions, complaints or comments regarding this policy to our Privacy Officer at:
Privacy OfficerResfab Equipment Inc.
735 Rossiter St
St-Jean-sur-Richelieu
Montreal, QC J3B 8A4
Canada
[email protected]
Will we update this policy?
This policy is effective as of the date of update indicated at the top of the page.
If we make any material changes to this policy, we will notify you on our website or through our software solution. The amendments then take effect when the policy is published, unless otherwise required by applicable law.